Facilities Coordinator I, R&M

Leo Facilities Maintenance•Wall Township, NJ

18h

About The Position

Leo is a portfolio of trusted service companies operating under one brand. The Facilities Coordinator I, R&M independently responds to multiple client inquiries, updates work orders, and conducts extensive follow-ups. The role serves as a dispatcher for clients, vendors, and the labor workforce to help ensure repair and maintenance work is completed promptly, including redirects and follow-ups during scheduled hours. It requires organization, attention to detail, and a cooperative approach with internal and external personnel. The position participates in an after-hours and on-call backup calendar, with both in-office and remote shifts available. After-hours and backup shifts involve dispatching emergency calls and next-day priority work orders after normal business hours. Other duties may be required or assigned.

Requirements

Strong organizational skills.
Attention to detail.
Adaptability and ability to work in a fast-paced environment.
Excellent time management skills.
Ability to multitask.
Problem-resolution skills.
Professional written and verbal communication skills.
Self-motivated.
1 to 3 years of experience in coordinator or customer service roles in a high-volume environment.

Nice To Haves

Facilities services or trades experience.
CRM and WOM platform experience.
Degree or equivalent work experience.

Responsibilities

Respond to client and vendor inquiries regarding work orders and service status.
Dispatch repair and maintenance work orders to appropriate vendors during shifts.
Conduct follow-up calls and communications to ensure vendor response and job progression.
Source and coordinate vendor services using internal platforms or external tools.
Maintain real-time updates in internal systems and client portals for accurate job tracking.
Assist with obtaining quotes and securing internal approvals for work orders.
Support documentation uploads, including photos, invoices, and notes, and update portals as required.
Review compliance documentation and ensure vendor profiles meet company standards.
Collaborate with team members, leaders, and other departments to escalate issues as needed.
Participate in the after-hours and on-call backup calendar, dispatching emergency calls and next-day priority work orders after normal business hours.
Perform other duties as required or assigned.