Facilities & Operations Coordinator

Canadian Cancer Society•Hamilton, ON

9d•CA$50,000 - CA$52,000•Onsite

About The Position

The Facilities and Operations Coordinator works alongside our National Facilities team to ensure a safe, functional, welcoming and inclusive workplace experience for all staff in the Hamilton office. This role is responsible for coordinating day-to-day office operations, supporting facility maintenance, and ensuring employees have access to the resources, spaces and support needed to work effectively. The Coordinator plays an important role in fostering a positive in-office experience by responding to employee needs, maintaining a well-functioning work environment, and supporting activities that contribute to connection and engagement. This position reports to the Manager, Facilities and Operations (based in Toronto) and is based out of the Society’s Hamilton office located at the Juravinski Hospital and Cancer Centre, Lakeview Lodge. The role also works as part of the nationwide Real Estate and Facilities team.

Requirements

A Certified Facilities management (CFM) diploma or equivalent experience.
A minimum of one year of experience supporting office operations, facilities coordination, or a similarly service-oriented environment, ideally within a multi-stakeholder setting.
Demonstrated ability to respond to a high volume of requests while maintaining professional, calm, and solutions-focused approach.
Experience completing minor repairs within an office environment and coordinating maintenance requests with external vendors or service providers.
Proficiency with Microsoft Office and the ability to learn new systems and tools.
Demonstrates a strong service orientation and commitment to supporting a positive and responsive workplace experience for employees.
Ability to build positive, respectful relationships with a diverse group of employees and stakeholders.
Ability to communicate clearly, professionally, and with empathy, particularly when responding to employee needs or concerns.
Highly organized with the ability to manage multiple priorities in a fast-paced, operational environment.
Demonstrates sound judgement, professionalism, and discretion when representing the organization internally and externally.
Works effectively both independently and as part of a team, contributing to a collaborative and supportive workplace environment.
Proactive and responsive, with a strong sense of accountability and follow through.
Other duties may apply

Responsibilities

Act as a key point of contact in the Hamilton office to support a positive, functional and inclusive day-to-day experience for staff and volunteers, including welcoming new hires, and supporting the office ambassadors and other events.
Liaise with external service providers (e.g. housekeeping, janitorial, HVAC, plumbing), ensuring timely and effective service delivery.
Respond to day-to-day office needs by troubleshooting issues, facilitating solutions, and ensuring employees have access to required workspace resources.
Oversee office supplies and equipment, ensuring spaces are consistently stocked, organized and functional.
Monitor, triage, and respond to requests submitted through the facilities mailbox, ensuring timely follow-up and clear communication.
Evaluate maintenance requests, set priorities, and coordinate work assignments in alignment with operational needs.
Conduct regular inspections of the Hamilton office to proactively identify and address issues related cleanliness, and overall workplace experience.
Support mail distribution, deliveries and high-volume kitting activities, ensuring accuracy and efficiency.
Act as an active member of the Joint Health and Safety Committee (JHSC), supporting compliance with applicable legislation and organizational policies.
Own coordination of JHSC operations, including scheduling and preparing materials for monthly meetings, and tracking minutes and action items.
Conduct regular workplace inspections to identify hazards and support timely mitigation or risks.
Support and reinforce safe work practices within the office environment, including adherence to safety procedures.
Assist with the coordination and implementation of emergency preparedness activities, including evacuation plans, drills and communication to staff.
Monitor and help address health and safety concerns raised by employees, ensuring issues are escalated and resolved in a timely and respectful manner.
Maintain accurate documentation and support communication related to health and safety initiatives, requirements and expectations.
Contribute to creating a safe, respectful and psychologically supportive workplace environment.
Open, scan and file incoming client mail.
Print and mail outgoing transportation client correspondence.
Assemble and ship volunteer driver kits, including the creation of ID badges.
Order and distribute supplies for fleet vehicles.
Coordinate distribution of materials and t-shirts for Wheels of Hope and other initiatives like Relay for Life and Run for the Cure.
Other support for Wheels of Hope as required.
Support other National Facilities programs as required.
Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
Other duties as assigned