Facilities Administrator

Fortinet•Burnaby, BC

5h•Remote

About The Position

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are seeking a detail-oriented and highly organized Facilities Administrator to join our growing Facilities team. This newly created role will act as a central point of coordination across Fortinet’s sites, supporting operational consistency, vendor engagement, service request management, and administrative reporting. The Facilities Administrator will be instrumental in standardizing internal processes and improving service delivery by ensuring real-time visibility across facilities data, workflows, and vendor performance metrics. This role will work closely with Facilities Assistants, Planners, Building Operators, and regional Site Leads across Canada.

Requirements

3+ years of experience in facilities administration, office coordination, or a related operations support role.
Professional-level fluency in English, both written and verbal.
Strong organizational and multitasking abilities with high attention to detail.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with database tools or ticketing platforms.
Excellent written and verbal communication skills.
Ability to work independently and prioritize across multiple concurrent requests.
Strong customer service orientation and collaborative mindset.

Nice To Haves

Experience with facilities ticketing systems.
Familiarity with vendor management, contract tracking, or procurement workflows.
Exposure to compliance documentation, audits, or ISO certifications.
Post-secondary education in Facilities Management, Business Administration, or a related field.

Responsibilities

Monitor and triage incoming service requests from employees via the facilities ticketing system.
Track issue resolution progress and escalate complex or overdue requests to the appropriate Facilities lead.
Maintain and improve ticketing workflows, templates, and FAQs to streamline support across locations.
Own the preparation of weekly and monthly Facilities reports, including open tickets, vendor performance, PM compliance, and service trends.
Consolidate data from multiple sites and generate dashboards or summaries for leadership.
Track space utilization and assist in preparing reports on departmental allocations and seating.
Maintain a master vendor tracker including contacts, service scopes, contract terms, and renewal timelines.
Coordinate vendor onboarding documentation and insurance requirements.
Collect service feedback and assist with vendor performance evaluations across sites.
Serve as the central liaison for inter-office communication related to facilities programs, updates, and policies.
Support standardized documentation across all locations (e.g., SOPs, maintenance schedules, signage templates).
Assist regional Site Leads and Facilities Managers with documentation and coordination for audits, inspections, or compliance reviews.
Assist with purchase order requests, invoice processing, and reconciliation with Finance.
Organize and archive maintenance logs, contracts, and facilities documentation.
Support new program rollouts (e.g., sustainability initiatives, wellness programs) by coordinating logistics and materials.