Facilitator Senior-HOH

USAA•San Antonio, TX

9h•Hybrid

About The Position

USAA is seeking a Senior Facilitator to deliver training programs that meet learning objectives and learner needs. This role involves facilitating learning on various subjects, including complex technical acumen, customer service skills, and USAA culture, supporting employee growth. Facilitated learning can occur in person or virtually. The position offers a flexible work environment requiring 4 days in the office per week and is based in San Antonio, TX. Relocation assistance is not provided.

Requirements

Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.
6 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or deployment.
Excellent written and oral communication skills.
Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.
Advanced knowledge of Microsoft Office Products (Excel, Word, PowerPoint).
Knowledge of learning theories, adult learning principles and instructional design model.
Lesson and curriculum planning skills with the ability to work with SMEs to identify audience's training needs, learning objectives and content gaps.
Ability to apply a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, videos, or lectures to real-world situations and debrief activities to arrive at learning outcomes.
Experience with Virtual Technology and ability to deliver training remotely.
Applicable licenses as required by LOB/Function.

Nice To Haves

Current participant in HOH Cohort 26-2 non-direct hire program
US military experience through military service or a military spouse/domestic partner

Responsibilities

Facilitates learning discussions, learning activities, coaching, and small group interactions.
Manages and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities.
Proactively coaches, mentors and provides development opportunities for other facilitators.
Diagnoses learner performance problems, determines underlying causes and provides recommendations to improve performance.
Maintains accountability for performance results and learning solution effectiveness.
Observes instructors and provides feedback to improve facilitation effectiveness instructors ensuring quality of facilitation.
Serves as a subject matter expert in the development, implementation and assessment of curriculum.
Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.
Maintains business and learning skills/acumen through skills update and professional development.
Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate.
Provides training and qualifies facilitators to ensure they can deliver on objectives and comply with laws and regulations associated with the delivery of courses.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.