Facilitator, Learning and Development

Estes Forwarding Worldwide•Richmond, VA

1d•$65,000 - $70,000

About The Position

The Facilitator, Learning & Development implements EFW training programs in alignment with business initiatives and strategies. The role develops and delivers job and soft-skills training for new and tenured employees across organizational levels, administers and supports the learning management system (LMS), and contributes to instructional design and curriculum development. The facilitator may support one or more phases of curriculum design and works independently and collaboratively to lead classes and instructional design projects, adapting to changing priorities and environments. This position facilitates professional development and other programs, coordinates the administrative and technical work needed to deliver and document learning, and develops training materials or adapts purchased programs to meet learning goals. It manages classroom and online learning environments, evaluates program effectiveness, maintains training records, and coordinates training on company computer-based programs, including onboarding training related to TSA and Dangerous Goods Awareness. The facilitator develops and maintains the LMS, including course and curriculum creation, assignments, records, user accounts, system maintenance, troubleshooting, and data integrity. The role collaborates with subject matter experts, analyzes business requirements and training data, supports the EdVantage monthly course calendar and registration, and uses the company project management system to track instructional design work. Periodic travel of up to 15% is required. The position functions with supervision and has no direct reports.

Requirements

Bachelor’s degree or equivalent in Talent Development, Adult Education, or a related subject; a combination of experience and/or education will be considered.
3–5 years of experience facilitating enterprise Learning and Development initiatives and programs and engaging adult learners in on-site and virtual trainings.
Proficiency with project management systems, specifically Asana.
Proficiency with eLearning authoring tools, including Adobe Captivate and Articulate.
Familiarity with Adult Learning Principles, Instructional Systems Design (ISD), project management, change management, document control, and DMS.
Working knowledge of multiple web design technologies, such as HTML.
Ability to gain new technical skills quickly.
Proficiency in Microsoft Office, specifically Excel, Word, Outlook, Visio, and PowerPoint, as well as internet, web-based, and job-specific software applications.
Working knowledge of LMS.
Ability to present and facilitate a wide variety of training for diverse audiences; motivate, communicate with, and instruct others; and explain complex subjects and processes using technical and non-technical language.
Ability to plan, organize, manage multiple projects, and set priorities.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with groups, including other departments, communicate known concepts, and present to groups of departments.
Ability to solve problems involving concrete variables through semi-standardized solutions requiring ingenuity and analysis, and to draw inferences and follow detailed procedures to solve moderately complex problems.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Attention to detail in composing, typing, and proofreading materials.
Excellent spelling, grammar, and written and oral communication skills.
Must be able to travel domestically or internationally when required by car, train, or plane; periodic travel up to 15% is required.
Must pass a pre-employment drug screen, be subject to random drug and/or alcohol tests, and undergo a criminal history background check.
Must be eligible to work in the United States. EFW will not sponsor a new applicant for employment authorization for this position.

Responsibilities

Facilitate professional development trainings and provide on-site representation during other programs, which may include new hire orientation, manager-in-training programs, EdVantage, and professional development for Senior Leadership.
Coordinate or perform administrative functions needed to deliver and document learning and development programs.
Develop training curricula, instructor manuals, learner guides, and other materials, or use purchased training programs that meet identified learning goals.
Communicate across departments to develop initiatives and improve learning outcomes.
Manage classroom and online learning environments, including setup, systems, course materials, and media.
Facilitate on-site or virtual training for small and large audiences in a variety of settings.
Evaluate training effectiveness through assessments, surveys, and feedback, and recommend modifications to course content, programs, resources, tools, and facilitation materials.
Ensure trainings are completed consistently throughout the Company.
Coordinate and conduct training for computer-based programs used by EFW employees, including initiating onboarding training relating to TSA and Dangerous Goods Awareness.
Maintain training documentation, including attendance records, evaluations, and certifications.
Develop and maintain the LMS to ensure data accuracy and integrity, and maintain course descriptions and histories.
Manage LMS processes for course and curriculum development, assignment, implementation, and evaluation within established timeframes.
Create, publish, and archive online and instructor-led courses; manage course revisions and histories; and update LMS training requirements.
Create user logins, assign permissions, monitor accounts, reset passwords, and disable profiles for offboarded users.
Develop tracking mechanisms to identify employee training requirements and qualification status.
Track new, deleted, and revised LMS items, including course content, procedures, and assessments.
Collaborate with subject matter experts to document, design, develop, and update course content, procedures, assessments, and evaluations.
Analyze data and recommend LMS solutions to deliver and track training and measure performance against organizational objectives.
Manage EFW’s EdVantage monthly course calendar and assist with registration.
Complete assigned instructional design, including LMS courses and modules and EdVantage content, and track instructional design work in the company project management system.
Evaluate business requirements related to the use and configuration of LMS applications.
Maintain the system through upgrades, updates, configuration, and troubleshooting; investigate and resolve LMS data or system inconsistencies; and provide ongoing technical support.
Maintain positive communication and relationships with employees to promote satisfaction and retention.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.