Facilitator/Enroller - 1199 Union Benefits

Sun River Health

24d•Onsite

About The Position

Sun River Health is seeking a full-time Facilitator/Enroller for its Patchogue site. The role provides patient-centered assistance and facilitates access to services by communicating with a diverse patient population in a pleasant, knowledgeable, and efficient manner. The Facilitator/Enroller manages patient registration and appointment processes and serves as an access point for patients joining the medical care team. Duties are performed in accordance with job-specific standards, organizational policies, and applicable regulatory requirements. The position includes verifying insurance, setting fees according to the sliding scale, scheduling appointments, collecting fees, explaining services and charges, and contacting patients by telephone and mail. The Facilitator/Enroller also supports reception activities, communicates with patients and team members, and distributes patient materials. The role calls for reliable, organized, accurate work; effective problem-solving and communication; sensitivity to diversity, equity, and inclusion; and a commitment to Sun River Health's patient-centered mission and Planetree ideals.

Requirements

High school graduate or GED.
Complete required tasks in a timely manner and achieve goals and work targets.
Solve routine and complex problems and use available resources effectively.
Interact effectively with others while demonstrating sensitivity to diversity, equity, and inclusion.
Make thoughtful judgments based on facts and premises.
Understand the position and relevant conditions, and be knowledgeable in its aspects.
Perform work accurately and correctly.
Embrace Sun River Health's mission and values, with a focus on patient-centered care and Planetree ideals.
Demonstrate caring communication in interactions with patients, families, and coworkers.
Communicate clearly, directly, and promptly in verbal and written formats.
Plan and organize work systematically.
Work safely, protect the welfare of patients, visitors, and coworkers, maintain physical and data security, and comply with policies and regulations.
Demonstrate reliable attendance, responsible time management, and ability to meet schedules and deadlines.
Work independently and willingly take on new or varied assignments and responsibilities.
Cooperate with people within and outside the organization and promote teamwork.

Nice To Haves

Driver's license (optional).

Responsibilities

Verify patient insurance and set fees according to the sliding scale fee.
Contact patients by telephone and mail.
Schedule appointments, collect fees, and explain patient services and charges.
Communicate effectively with patients and team members about all aspects of service.
Distribute patient materials, including patient satisfaction cards, patient rights information, and other appropriate materials.
Assist with daily reception activities and ensure processes needed for patient services are initiated.
Perform registration and appointment-process duties in compliance with systems, job-specific standards, organizational policies, and regulatory requirements.

Benefits

Medical, dental, and vision insurance.
Life and disability coverage.
Retirement savings plan.
Commuter and transit benefits.
Employee Assistance Program (EAP).
Employee discount program.
Professional development and education opportunities.
Loan assistance and potential access to federal and state loan repayment or forgiveness programs for eligible employees.
Tuition reimbursement for eligible employees completing job-related coursework through accredited institutions.
Workforce Wellness Program.
Planetree Recognition Awards.