Fabrication Account Manager

Mi-T-M Corporation • Peosta, IA

4d

About The Position

The Fabrication Account Manager connects external customers with the capabilities of the fabrication manufacturing facility. The role aligns customer requirements with internal manufacturing processes to support operational excellence and customer satisfaction. The Account Manager manages customer relationships and day-to-day account operations, coordinates internal workflows, and helps identify opportunities to improve service and grow business.

Requirements

• 3–5 years of experience in account management, operations, or equivalent demonstrated experience.
• Strong analytical, technical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in project management.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.

Nice To Haves

• Bachelor's degree in business administration, operations management, or a related field preferred.
• Experience with process improvement and operational optimization.

Responsibilities

• Serve as the primary point of contact for assigned external customer accounts, managing day-to-day operations and communications.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Execute quotes, ensuring operations align with client specifications and business objectives.
• Read, understand, and work with blueprints, engineering drawings, and specifications.
• Identify opportunities for additional services that can generate revenue and enhance customer relationships.
• Coordinate internal processes, including order entry, quotations, engineering, sourcing, shipping, and document management.
• Monitor account performance metrics and proactively identify areas for improvement.
• Develop and maintain strong client relationships, understand client business needs, and align operational strategies accordingly.
• Resolve operational issues swiftly and effectively, escalating when necessary.
• Prepare and present regular account reviews, performance reports, and strategic recommendations.
• Collaborate with sales and business development teams to drive business growth and pursue new market opportunities.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed