F&I Manager Automotive

Tulsa•Tulsa, OK

5d•Onsite

About The Position

Jim Norton Toyota is seeking a driven, customer-focused F&I Manager to join their growing team. The role involves maximizing profitability while ensuring 100% compliance and customer satisfaction. The company prides itself on delivering an exceptional buying experience. There will be opportunities for growth, training, and advancement within the Norton Family, which has been serving Oklahoma's automotive needs since 1928.

Requirements

Proven F&I experience in an automotive dealership (1–3 years preferred)
Strong knowledge of lender programs, compliance, and menu selling processes
Ability to deliver results in a fast-paced, high-volume environment
Exceptional communication, leadership, and customer service skills
Professional presence, high ethical standards, and a strong work ethic
Proficiency in DMS/CRM systems and digital menu tools
Prior automotive F&I experience preferred
Excellent communication and customer service skills
Professional appearance and strong work ethic
Knowledge of regulatory and compliance requirements
Ability to work within a fast-paced environment

Responsibilities

Develop a comprehensive menu selling process to maximize the finance department’s overall profitability and product penetration
Track portfolio with lenders
Review and inspect the flow of the department’s paperwork daily to ensure timely turnaround on all deals
Ensure all deals are fully compliant with local, state, and federal guidelines
Demonstrate commitment to supporting the sales department in achieving its goals
Be an example of professional morals, ethics, and excellent customer service
Work closely with sales team on enforcement of proper selling methods
Present and sell finance and insurance products to customers with transparency and integrity
Structure deals to ensure profitability while maintaining lender and compliance guidelines
Secure financing through strong relationships with multiple lenders and banks
Ensure all paperwork is accurate, complete, and compliant with federal, state, and local regulations
Maintain and exceed performance goals for PVR, product penetration, and CSI scores
Partner with sales managers and sales teams to maximize every opportunity
Deliver an outstanding customer experience that builds trust and repeat business