F&B Utility Floater-HVRW

Valencia Group•San Antonio, TX

1d•Hybrid

About The Position

Valencia Hotel Group is seeking outstanding talent to join their award-winning team. This is a Full-Time position where you will provide exceptional customer service and a warm, friendly, personalized experience for guests. The role involves working in a variety of F&B roles, including making and serving coffee, tea, and specialty beverages, maintaining grab-and-go breakfast items, waiting on tables, selling and serving meal items, and ensuring guestroom mini-bars are maintained with products promptly replaced and properly charged to guest accounts to ensure revenue collection.

Requirements

Barista, Room Service Servers, Restaurant Server, and Minibar with Customer Service experience preferred.
Communicates effectively with others.
Works productively with a team.
Effective multitasking skills.
Composure and patience under pressure.
High school or equivalent education required.
Knowledge of Tabit (P.O.S System) a plus.
Valid TABC Certification.
Valid Food Handler's Certificate.
Strong verbal and written communication skills.
Effective time management and problem-solving skills.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Must be able to stand and walk for extended periods of time throughout the shift.
Ability to lift and carry trays, glassware, and supplies (up to 50 lbs if applicable).
Frequent bending, reaching, and light lifting required.

Nice To Haves

Customer Service Super Star
Knowledge of Tabit (P.O.S System) a plus

Responsibilities

Greet guests and suggest beverage orders, utilizing upselling techniques.
Prepare beverages and prepared grab-and-go food items.
Maintain sanitary and clean work areas and equipment.
Work closely with the culinary team to ensure all grab and go items are prepared and available.
Monitor and anticipate guest needs, respond promptly, and acknowledge all guests.
Maintain positive guest relations.
Be familiar with all hotel services/features.
Handle guest complaints and ensure guest satisfaction.
Adhere to payment, cash handling, credit card, and room charge policies and procedures.
Participate in on-going training and meetings.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs.
Complete other duties as assigned by supervisor.
Maintain complete knowledge of and comply with all departmental policies and service procedures.
Complete all set up and breakdown of daily grab and go items and equipment.
Assist with any side work or additional prep work.
Prepare for any/all guest requests.
Display working knowledge of all menu items and prices.
Complete side work as assigned.
Answering phones and taking orders or receiving orders from hotel operator.
Set up trays with proper condiments and utensils.
Deliver orders to guest rooms.
Pick up trays from guest rooms.
Keep work areas clean and organized.
Be extremely courteous to all customers and fellow employees.
Report unsafe conditions to your supervisor immediately.
Maintain hotel equipment in proper working conditions.
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
Organize assigned stations and ensure readiness prior to guest arrival.
Relay daily specials with brief descriptions; answer all questions on menu selections accurately and offer suggestions.
Take guests’ orders utilizing upselling techniques and record all orders following service standards.
Input orders into the system and ensure transmission of orders is verified by kitchen when assigned to do so.
Work closely with the kitchen team in assigned station on service and timing.
Total all charges, present guest checks according to procedure, and process checks according to departmental policy.
Assist Food Runners as required to ensure optimum service levels.
Attend meetings, training, etc. as scheduled.
Stock minibar cart at the end of the day (before each shift).
Charge guests accordingly in hotel’s property management system (StayNTouch).
Maintain and organize minibar storage room.
Maintain inventory and report to supervisor.
Meet AAA standards and procedure.
Pick up trays from guest rooms and hallways (if needed) and set in proper location.
Communicate with team members by receiving tasks that need to be completed and assigning any necessary tasks that need to be completed via the Alice system (effort log).