F&B Supervisor

DRIFTWOOD HOSPITALITY MANAGEMENT • West Palm Beach, FL

2d • Onsite

About The Position

Canopy by Hilton West Palm Beach Downtown is where lifestyle hospitality meets the energy of one of Florida's most vibrant cities. We're not a hotel with a restaurant — we're a destination. From our neighborhood-driven Banter to the iconic Treehouse rooftop to celebrations that live in guests' memories forever, our F&B team creates the heartbeat of this property. Driftwood Hospitality Management operates this property and is committed to building careers, not just filling roles. This role rotates across all three F&B venues — giving you broad experience and visibility across the full operation: Banter (All-day restaurant: Breakfast, lunch, dinner, cocktails), Treehouse (Rooftop restaurant and bar: Sunset service), and Banquets & Events (Weddings, social events, corporate functions, rooftop activations).

Requirements

• 2+ years of supervisory experience in a restaurant, hotel, or hospitality environment
• Proven ability to lead a team in a fast-paced, high-volume setting
• ServSafe or equivalent food handler certification (or ability to obtain)
• Flexible availability including evenings, weekends, and holidays
• Genuine passion for hospitality and a curiosity to keep growing

Nice To Haves

• Banquet or event service experience strongly preferred
• Hotel F&B experience (Hilton, Marriott, Hyatt, IHG, or lifestyle brands) a significant plus
• Strong communication skills — comfortable coaching a team member or recovering a guest

Responsibilities

• Lead and inspire a team of servers, bartenders, and support staff across multiple outlets
• Drive service standards and guest experience from pre-shift to last call
• Own the floor — communicate, delegate, and solve problems before guests notice them
• Execute banquet events with precision: weddings, social galas, corporate activations
• Support rooftop operations including setup, service flow, and crowd management
• Handle guest recovery with grace, urgency, and follow-through
• Monitor covers, pacing, and labor in real time alongside the F&B Manager
• Train new team members and model Canopy's brand standards daily
• Partner with culinary, front desk, and events teams for seamless hotel-wide execution
• Assist with scheduling, opening/closing duties, and inventory as needed

Benefits

• Health insurance
• 401(k)
• Paid time off
• Life insurance
• Disability insurance
• Employee assistance program
• Room discounts
• Employee F&B discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed