F&B Supervisor

Concord Hospitality Enterprises•Calgary, AB

6d•Onsite

About The Position

We are hiring an F&B Supervisor! At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence. Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio. Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences? We are in search of an F&B Supervisor who will demonstrate and ensure the highest level of courteous and efficient service so our guests feel welcome and that their needs are attended to. This position will consistently provide a seamless dining experience for all customers by assisting in overseeing daily operations, supervising the team and ensuring the highest level of service excellence and hospitality.

Requirements

A seasoned professional with a minimum of one year experience in a supervisory or team lead capacity in a large, upscale Restaurant operation or hotel in a downtown city center.
An outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
Solid leadership skills, adept at training, coaching and motivating a team of culinary professionals.
An exceptional problem-solver, knowing how to troubleshoot, resolve situations efficiently, with the ability to shift priorities as needed, including handling customer or staff situations.
Able to work well under pressure and enjoy a fast-paced environment.
Excellent communicator who values teamwork and collaboration.
Valid ProServe certification.
Ability to work a variety of shifts, including weekends and holidays.
Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 40 pounds or more.

Responsibilities

Consistently provide the highest quality of service to our customers and staff alike, setting a shining example for our team.
Supervise front of house staff including servers, hosts, and bartenders to ensure efficient service.
Train and mentor team members in customer service best practices and food safety standards.
Plan, supervise and control various operations, working closely and supporting the Food and Beverage Director.
Operate POS (point of sale) and maintain security of system.
Conduct service briefings.
Ensure the correct set up for functions and bookings for the day.
Monitor staff breaks and general time keeping, authorize staff clock in and clock out procedures.
Ensure cleanliness and organization of the dining area, bar, and waiting areas is maintained.
Monitor inventory levels of supplies and communicate needs to Restaurant General Manager.
Assist in the planning and execution of special events or promotions to attract new customers.
Practice safety standards at all times, leading by example.