F&B Supervisor- Summer-Full Time

Alterra • The Blue Mountains, ON

4d • Onsite

About The Position

The Supervisor is the living, breathing example of the energy, positivity and proactivity that is required for promoting and selling Blue Mountain Resort products, services and activities. The Supervisor must rely on his/her comprehensive knowledge of our products, services, policies and procedures and share that daily with the team. The incumbent will lead by example through a proven ability to enhance a guest’s overall experience.

Requirements

• Must be a minimum of 18 years of age
• Must have Smart Serve Certificate or be willing to obtain
• Minimum of three years of serving experience
• Previous supervisory, training, coaching, and performance management experience, preferably within the hospitality industry
• Excellent Customer Service and Communication Skills
• Previous POS systems experience an asset
• Reliable, punctual and professional in presentation
• Ability to monitor and impact the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.

Nice To Haves

• Previous supervisory, training, coaching, and performance management experience, preferably within the hospitality industry

Responsibilities

• Set clear service expectations for staff; supervise, motivate, coach, & recognize performance of team members.
• Address, manage and document performance shortfalls as they happen.
• Conduct performance evaluations on all workers under their control and initiate/suggest plans to help motivate workers to achieve goals
• Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of sales, service, safety and guest experience.
• Leverage and involve other departments as necessary.
• With oversight from Manager, develop SOPS and other training documents.
• Build and maintain a positive working relationship with Culinary Leaders, chefs and cleaning staff.
• Develop and possess an extensive knowledge of menu
• Oversee and, when necessary, help team complete their daily tasks by performing such work as serving, cashiering, complete opening/closing duties, bus tables etc. ; manage a cash float, balance and reconcile daily sales, balance safes, complete daily reporting.
• Build and maintain positive relationships with Guests and/or Group Conveners.
• Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.
• Accountable for dept. area daily maintenance equipment, supplies & amenities.

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
• Free direct to lift access to over 14 iconic ski resorts across Canada and the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed