F&B Supervisor- Seasonal-Full Time

Alterra • The Blue Mountains, ON

4d • Onsite

About The Position

This role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet services. Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. Work at Blue to live the full Village-based Ski Resort experience, all within driving distance of Toronto.

Requirements

• Must be a minimum of 18 years of age
• Must have Smart Serve Certificate or be willing to obtain
• Minimum of three years of serving experience
• Previous supervisory, training, coaching, and performance management experience, preferably within the hospitality industry
• Excellent Customer Service and Communication Skills
• Reliable, punctual and professional in presentation
• Ability to monitor and impact the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.

Nice To Haves

• Previous POS systems experience an asset

Responsibilities

• Set clear service expectations for staff; supervise, motivate, coach, & recognize performance of team members.
• Address, manage and document performance shortfalls as they happen.
• Conduct performance evaluations on all workers under their control and initiate/suggest plans to help motivate workers to achieve goals
• Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of sales, service, safety and guest experience.
• Leverage and involve other departments as necessary.
• With oversight from Manager, develop SOPS and other training documents.
• Build and maintain a positive working relationship with Culinary Leaders, chefs and cleaning staff.
• Develop and possess an extensive knowledge of menu
• Oversee and, when necessary, help team complete their daily tasks by performing such work as serving, cashiering, complete opening/closing duties, bus tables etc. ; manage a cash float, balance and reconcile daily sales, balance safes, complete daily reporting.
• Build and maintain positive relationships with Guests and/or Group Conveners.
• Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.
• Accountable for dept. area daily maintenance equipment, supplies & amenities.

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
• Great perks on retail, restaurants, lessons and of course free direct to lift access to over 14 iconic ski resorts across Canada and the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed