F&B Supervisor - Full-Time

Lucky Eagle Casino•Rochester, WA

3h•Onsite

About The Position

This position is responsible for day-to-day operation of the Food & Beverage division. The F&B Supervisor will oversee all food and beverage areas, implement departmental procedures, and ensure compliance with divisional training needs. They will also fill in for and assist other team members as needed, and ensure the health and safety of all guests and team members, complying with all applicable health and safety codes. The role requires ensuring the confidentiality, security, and accuracy of guest’s records, promoting positive guest and team member relations, and demonstrating strong written and verbal communication skills and outstanding guest service. Regular attendance is required, with occasional later hours or weekend time for project deadlines, and a neat, well-groomed professional appearance is essential.

Requirements

A high school diploma or GED is required.
Three (3) years of experience in food and beverage.
Two (2) years of supervisory responsibility in an F&B Capacity and/or Casino environment.
A working knowledge in the following areas: lounge, sports bar, deli, cafeteria, buffet, catering, and fine dining.
Must be able to learn and work with a POS system.
Must be able to motivate and have superior guest and team member relations.
Must have State and County sanitation procedures knowledge.
Required to possess a current Washington State Food Handlers Permit.
Required to possess a Washington State Liquor License.
Must be a minimum of 21 years old.
Have the ability to obtain and retain a Washington State Class II Gaming License.
Successfully pass a pre-employment drug screen.
Strong written and verbal communication skills.
Outstanding guest service to fellow team members, guests, vendors, etc.
Neat well-groomed professional appearance is essential at all times.

Nice To Haves

Micro’s experience highly desirable.

Responsibilities

Promotes and insures delivery of positive guest and team member’s relations.
Ensures food quality and quantity for all food venues.
Attends and participates in department manager meetings.
Prepares schedules for assigned outlet.
Works with all managers in relation to day-to-day details, (cleaning, prepping, organizing, in house promotions signage, comfort, etc.).
Oversee the success and responsibility for F&B’s role in events, parties, catering, banquets, and concerts.
Hands on with the evaluation process with managers and supervisors.
Ensures quality guest service through development and implementation of team member training programs, including but not limited to new hire orientations and guest service training.
May assist management staff with administrative duties, such as: menu, food, labor analysis, and payroll.
Is current on facility disaster plans and responds appropriate.
Ensures compliance with all regulatory agencies and State and Federal laws.
Maintains a strong presence on the floor.
Ensures productivity.
Monitors staffing levels.
Ensures Team Member development via coaching.
Count and accurately record gift shop inventory monthly.
Performs other duties as assigned.