F&B Shift Supervisor-Full Time
About The Position
Supervises and coordinates activities of workers in all food and beverage outlets open during assigned shift. This role involves maintaining daily employee schedules, ensuring prompt and courteous customer service, monitoring employee compliance with service standards, and overseeing the overall service operation of the restaurant during the assigned shift. The supervisor is also responsible for ensuring beverage shift operations are opened and closed properly, managing employee punctuality and adherence to service procedures, resolving guest complaints, controlling inventory, monitoring employee performance, coordinating cleaning and repairs, and performing related administrative duties.
Requirements
- Must be at least 21 years of age.
- Must be able to stand and walk for majority of shift.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Nice To Haves
- Associate's degree in a related field, or one (1) year of related experience preferred.
Responsibilities
- Maintain daily employee work station and break schedules.
- Ensure prompt and courteous service to customers.
- Monitor employee compliance with established service standards.
- Greet and communicate with guests in a friendly and courteous manner.
- Oversee the service operation of restaurant during assigned shift.
- Ensure beverage shift operations are opened and closed properly and on time.
- Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
- Resolve guest complaints in a professional and timely manner.
- Requisition and maintain control of all inventories.
- Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
- Coordinate cleaning and repairs of beverage outlets.
- Perform related administrative and reporting duties.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
