F & B Supervisor

Mohican Lodge•Perrysville, OH

8d•Onsite

About The Position

Reporting to the Food & Beverage Manager, the Food & Beverage Supervisor ensures that guests have a pleasant, memorable experience in our dining room, banquets and/or lounge.

Requirements

Minimum of 2 years serving, bartending or supervisory experience required in a casual restaurant setting.
Professional, articulate, friendly and punctual.
Possesses and exhibits the drive to provide exceptional service.
Full time flexible hours are required (able to work days, nights, weekends and holidays)
Must be able to stand/walk for 8 hours; bend, push, pull and lift 30 pounds.
Proficient in computer skills including POS systems, Word and Excel,
Professional appearance appropriate for a casual dining establishment.
Able to work at a rapid pace while maintaining attention to detail; ability to multi-task.
Must have good supervisory skills.
Must maintain a level of professionalism and communicate effectively.
Must be skilled in time management.
Must have teaching and motivational skills. Be considerate, patient and willing to help out fellow employees.
Must be able to tolerate pressure and work calmly and efficiently during busy times.
Must handle guest complaints according to policies and procedures.
Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the gusts and exceed their expectations Anticipate guest needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.

Responsibilities

Supervise the dining room, banquet and bar staff and maintain uniform standards.
Conduct daily pre-shift meetings with staff.
Ensure side work is completed everyday and dining room supplies are stocked. Reports any supply shortages to the Food & Beverage Manager.
Review daily specials, stations and other applicable announcements.
Assist trainers with new-hires in service standards, menu items, use of Aloha system
Train food service and lounge staff on a continuous basis.
Assist with banquet room set up and break down.
Coordinates food service through expediting between kitchen and service staff.
Reports any need for disciplinary action to Food & Beverage Manager, providing a timely detailed account of any issues.
Review daily and weekly function with Food & Beverage Manager. Attends weekly BEO meetings.
Lead to achieve desired results in high quality service and experience for guests
Perform all other duties as assigned
In absence of the Food & Beverage Managers, may serve as Manager on Duty (MOD) and handle opening or closing procedures.
Maintain communication with and supports the Food & Beverage Manager.
Inspect dining room, banquet/meeting rooms, lounge, table settings, chairs, floors, proper maintenance, cleanliness and safety. Takes immediate action to correct any issues.
Manage the guest reservation system.
Receive and greets members and guests; assist with seating or wherever needed.
Check tables and banquet contacts throughout service times for guest satisfaction, resolve guest complaints.