F&B Services Manager

Westmont Hospitality Group•Vancouver, BC

6h•CA$50,000 - CA$60,000•Onsite

About The Position

The F&B Services Manager is responsible to oversee the Food & Beverage operations of the Centre Bar, Lotus Bar, 24/7 Eats Window, and beverage service on the casino floor. This leadership role will assist the Director of Food & Beverage in customer service, employee development, financial and operational management within the 24 hour operations of Parq Vancouver.

Requirements

Bachelor’s degree preferred or equivalent work experience will be considered
Flexible work schedule - duties, responsibilities, requirements and expectations pertaining to this role are subject to change as needed. Hours are determined by the needs of our 24/7 operations
Minimum 2 years’ experience in the Gaming, Hospitality, Hotel or Resort industry is preferred
1-2 years’ experience in a Leadership/Management role, ideally in a fast paced Food and Beverage environment is an asset
Ability to work on one or more projects at one time, prioritize tasks and manage time wisely
Proven superior customer service experience
Excellent communication, organizational, problem solving, and analytical skills
Must have strong interpersonal, communication and employee relation skills
Strong computer knowledge including Excel, Word, PowerPoint and Outlook
Experience with food/beverage cost, labor cost and inventory controls
Experience in managing large size teams (60+)
Experience in a unionized environment is beneficial
Must have exceptional organizational, communication & leadership skills
Familiar with a time and labour management system is ideal
Proven track record of effective financial management
Experience with a touch screen ordering system is required
Ability to obtain a valid GPEB registration
Ability to complete all BCLC required trainings
Serving it Right Certification

Nice To Haves

1-2 years’ experience in a Leadership/Management role, ideally in a fast paced Food and Beverage environment is an asset
Experience in a unionized environment is beneficial
Familiar with a time and labour management system is ideal

Responsibilities

Oversee the entire day-to-day operations of the food and beverage department
Promote teamwork, a positive atmosphere and delivery of excellent customer service
Recruit, train & oversee and ensure staff complete assigned responsibilities
Oversee the completion of evaluations, development, and training for the department
Resolve issues within the department or with guests as needed
Oversee all employee discipline procedures, create and maintain effective union relationship
Assist with the projection and delivery of accurate monthly and yearly financial reports
Ensuring compliance with licensing laws, health and safety and other statutory regulations
Assists in the development and implementation of special events and promotions
Liaise and communicate effectively with all appropriate departments
Ensure completion of weekly scheduling and payroll of the F&B team
Knowledge of all promotions and events for the week/month
Responsible for management of inventory and labour costs
Oversee the kitchen team to ensure a high food quality and service
Enforce and ensure consistency on all company policies and procedures
Responsible for providing professional and exceptional customer service in accordance with established company standards
Responsible for supervising, documenting and coaching all staff under direct supervision to ensure they are adhering to the company customer service standards
Perform other duties and projects as assigned or directed