F&B Outlet Supervisor

Sonesta International Hotels Corporation•Hilton Head, SC

2d•Onsite

About The Position

Supervise the service and delivery of menu items in all restaurants ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

Requirements

High School diploma or equivalent and one-year food service experience in a full service restaurant or similar setting.
Alcohol awareness certification and /or food service permit or valid health/food handler card as required by local or state government agency.

Nice To Haves

Some college or supervisory experience preferred.

Responsibilities

Train and schedule employees to ensure proper coverage.
Monitor performance and recommend corrective action.
Alert management of potentially serious issues.
Respond in a prompt and professional manner to guest requests and complaints.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Oversee cash handling and check/credit policies and procedures.
Inspect restaurants daily to ensure high quality food and food presentation and cleanliness.
Conduct pre-shift meetings to inform staff of daily events.
Review daily specials.
Ensure side work duties are complete and tables are set before, during and after operating hours.
Promote teamwork and quality service through daily communication and coordination with other departments.
May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
Perform other assigned duties.