F&B Operations Specialist

Virgin Hotels Central Services LLC•New York, NY

6h•Onsite

About The Position

The F&B Office Specialist supports the Catering/Sales Events Team administratively to produce unrivaled hotel events. The details include organizing and coordinating banquet event orders, event setup requests, guest chamber reservations, amenities and other administrative duties as they come up. Managing event reservations onto the floor to ensure the events run smoothly. Communication and collaboration are king (or queen) and although this position starts on the catering team, they work with every hotel department to ensure each event goes off without a hitch. It helps if the guest sings our praises too.

Requirements

Great team player with the ability to create an excellent working relationship across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.
Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and overdeliver wherever possible
Ability to think on their feet and use their initiative to solve problems and deliver solutions
Excellent customer relations, communication, presentation and organization skills of utmost importance
Comply with all safety and health department procedures, as well as all state and federal laws.
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to enthuse and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
Current, legal and unrestricted ability to work in the United States
High school equivalent or education required
Minimum 1-2 years of previous catering and events experience
Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
Availability in working on some nights, weekends and holidays.
Proficient in MS Outook, Word, Excel and PowerPoint

Responsibilities

Ensure a warm, professional, and polished guest arrival experience that sets the tone for the meal period
Anticipate guest needs and personalized interactions to enhance satisfaction and loyalty
Oversee VIP recognition, special occasions, and preference awareness
Respond to guest concerns and service recovery opportunities with empathy and discretion
Maintain a consistent on-floor presence, modeling professionalism, confidence, and hospitality standards
Manage reservations, seating strategy, waitlists, and table assignments
Oversight of large party reservations and group bookings
Control and adjust pacing and guest flow based on volume, staffing, and kitchen capacity
Make real-time operational decisions to balance guest experience with business needs
Partner with Food & Beverage Managers and culinary leadership to align service execution
Recruit, schedule, train, and develop the Host and Hostess team
Set and enforce standards for greeting, communication, appearance, and guest interaction
Provide ongoing coaching, feedback, and performance management
Support associate engagement, accountability, and retention
Support pre-shift meetings by communicating reservations, VIP notes, and pacing expectations
Serve as a role model for front-of-house service excellence
Collaborate cross-functionally to ensure consistency across the guest journey
Review guest feedback and identify opportunities for service improvement
Ensure compliance with brand standards, health regulations, and safety procedures
Uphold The Virgin Hotel’s culture, values, and service philosophy