F&B Guest Experience Manager

Four Seasons Hotels and Resorts • Puerto Rico, TX

17d • Onsite

About The Position

The F&B Guest Experience Manager is responsible for curating exceptional, personalized dining experiences across all Food & Beverage venues. This role acts as the champion of service excellence, ensuring that every guest interaction reflects Four Seasons’ legendary standards. You will be highly visible on the floor, working closely with operational leaders to elevate guest satisfaction, engagement, and loyalty.

Requirements

• Previous experience in Food & Beverage operations or guest experience leadership within luxury hospitality
• A genuine passion for service excellence and creating memorable guest moments
• Strong leadership, communication, and interpersonal skills
• High emotional intelligence and the ability to manage guest concerns gracefully
• Detail-oriented mindset with a proactive, hands-on approach
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Cultural awareness and comfort engaging with an international clientele

Responsibilities

• Lead and oversee the guest experience across all Food & Beverage outlets, ensuring consistency and excellence in service delivery
• Serve as a brand ambassador by actively engaging with guests, building meaningful connections, and anticipating needs
• Handle guest feedback and service recovery with professionalism, empathy, and efficiency
• Collaborate with F&B leadership, Culinary teams, and Front Office to ensure seamless end-to-end guest journeys
• Monitor guest satisfaction metrics, online reviews, and internal feedback to drive continuous improvement
• Train, coach, and support teams in service standards, emotional luxury, and personalized interactions
• Support VIP guests, special events, and bespoke dining experiences
• Ensure compliance with Four Seasons policies, health and safety standards, and local regulations

Benefits

• Competitive salary
• Comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed