F&B Food Runner/IRD server - PT

Sage Hospitality•Austin, TX

1d•Onsite

About The Position

Sage Hospitality Group is hiring an F&B Food Runner/IRD Server for the Hotel Van Zandt in Austin, Texas. This independent hotel is located in the heart of Austin’s Rainey Street District and offers a dynamic guest experience with live music, vibrant poolside programming, and pop-up events. Sage Hospitality Group is committed to enriching lives and empowering employees to make positive impacts. They are looking for independent thinkers with an entrepreneurial spirit and a willingness to take risks and be creative. Sage invests in the personal and professional growth of its employees. The F&B Food Runner/IRD Server plays a key role in delivering exceptional service through timely, accurate, and professional food and beverage delivery. This hybrid position combines the responsibilities of an IRD server, food runner, and order taker. The ideal candidate is attentive to detail, guest-focused, and capable of working efficiently across various service areas including guest rooms, restaurant outlets, and pool decks. Responsibilities include set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites, ensuring quality service, guest satisfaction, and achievement of company standards and profit maximization.

Requirements

High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English.
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Responsibilities

Retrieve food and beverage orders promptly from the kitchen.
Deliver orders to designated locations including guest rooms, Geraldine’s, Brass Poppy, and the Pool Deck.
Verify that all food and beverage items are properly packaged in their to-go containers when delivering to rooms.
Ensure all plated items delivered to venues are accurate and meet presentation standards.
Verbally announce each plate and place it at the correct seat number when delivering to restaurant outlets.
Check to-go orders for completeness, including required utensils, napkins, condiments, and drink accompaniments appropriate for the number of guests.
Keep guest hallways clean by relocating any hallway trays or trash to designated landing shelves while on delivery rounds.
Assist with beverage preparation (e.g., margaritas for GAF) during downtime.
Maintain cleanliness and organization of IRD staging areas, trays, carts, and delivery equipment.
Follow all standards and expectations set by Food & Beverage management.
Set-up and deliver VIP amenities when directed.
Complete all shift sidework as outlined in the hotel's operating policies and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
Report all communications to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.