F&B/Events Coordinator

Highgate Hotels•Key West, FL

1d•Onsite

About The Position

The VIP/Events Coordinator is responsible for delivering exceptional, personalized service to guests and ensuring flawless execution of resort events. This role blends hospitality, event logistics, and guest relations, acting as the primary liaison between VIP guests, internal departments, and external vendors. The coordinator anticipates needs, manages details, and elevates every experience.

Requirements

At least 2 years of progressive experience in a hotel or a related field; or a 4year college degree; or a 2year College degree and 1 or more years of related experience.
Must be proficient in Windows, Company approved spreadsheets and word processing.

Responsibilities

Maintain a warm and friendly demeanor at all times.
Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Maintain confidentiality of information.