F&B Attendant

Beyond Grad•Dallas, TX

7d•Onsite

About The Position

This placement opportunity is designed to provide comprehensive training and experience within various departments of a hotel, with a primary focus on Food and Beverage operations. The program includes an initial orientation phase, followed by hands-on experience as a Server/Host, Barista, and Supervisor within the Food and Beverage department. The goal is to equip participants with industry-standard knowledge, practical skills, and customer service expertise in a fast-paced hospitality environment.

Requirements

Minimum of 6 months work-integrated learning experience in a 4-5 star hotel/fine dining restaurant.
Diploma in Hospitality Management NQF 5 and above.
Demonstrated consistency in the industry.

Responsibilities

Receive orientation to the company, local community, payroll, and computer systems.
Learn opening and closing duties of front-of-house Food and Beverage service in a three-meal period hotel restaurant operation as a Server and Host.
Recognize industry standards, required health codes, and safe practices.
Understand menu flow, restaurant theme, and restaurant technology (e.g., Open Table, MICROS point-of-sale system).
Manage large volumes of people, anticipate and address guest needs.
Learn and apply upselling techniques.
Control guest checks and process payments.
Record and track food and beverage requests and payments using the point-of-sale system.
Ensure service standards are met and handle guest complaints to ensure customer satisfaction.
Prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
Master the craft of making specialty coffee beverages to a high standard, including understanding coffee beans, roasts, brewing methods, grind size, espresso extraction, milk steaming, and latte art.
Handle various customer requests and preferences efficiently as a Barista.
Learn opening and/or closing duties of the Barista role.
Supervise outlet service staff.
Assist in the development and maintenance of quality standards.
Interact with guests to ensure a positive guest experience.
Ensure meals are served professionally and timely by communicating with kitchen and service staff.
Handle guest complaints as a Supervisor.
Ensure availability of manpower, supplies, and equipment.
Assist in hiring, scheduling, and supervision of cashiers, supervisors, greeters, servers, and bus attendants.
Conduct pre-meal meetings and training of employees.
Assist the team to enhance the guest experience in service when required.