F&B Attendant (Café All-Rounder) - Trailhead Lodge

POWDR•Bend, OR

1d•$17 - $19•Onsite

About The Position

The Food & Beverage Attendant – AKA. Café All-Rounder is a hands-on, guest-facing role responsible for preparing and serving all food and beverage offerings within Trailhead Lodge’s café and communal spaces. This position plays an important role in creating a welcoming, social environment for guests and locals. This role combines food preparation, beverage service, and guest interaction, requiring an individual who is comfortable working both behind the counter and directly with guests in a fast-paced, casual café setting.

Requirements

High school diploma or GED required.
Prior F & B experience.
Outgoing personality with a genuine desire to host and help people.
Strong communication skills and confidence interacting with guests.
Ability to remain calm, friendly, and solution‑oriented in fast‑paced environments.
Comfortable working in a fast‑paced, multi‑system environment while maintaining high levels of accuracy and guest confidentiality.
Ability to quickly learn and navigate guest‑facing technology platforms, including reservation systems, POS systems, and CRM tools.
Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems).
Working knowledge of OTA and channel management platforms (e.g., SiteMinder or comparable systems).
Strong competency in Microsoft Office / Microsoft 365, including Outlook, Word, Excel, and Teams.
Ability to perform physical tasks as required to fulfill the scope and responsibilities of the position.
Oregon Food Handler Card.
OLCC Alcohol Service Permit.
Maintain compliance with all applicable food safety, sanitation, and alcohol service regulations.
3 + years in a similar role.
Ability to shovel snow and walk on steep and uneven surfaces.
Minimum Age Requirement: 21+

Responsibilities

Prepare and assemble food and beverage items, including grab-and-go offerings, light fare, coffee, beer, wine, and non-alcoholic beverages.
Follow established recipes, portioning, and presentation standards to ensure consistency and quality.
Maintain cleanliness, organization, and food safety standards across all prep and service areas.
Support basic kitchen operations, including prepping ingredients, stocking, and organization.
Monitor product quality and ensure all offerings meet Trailhead Lodge standards.
Provide operational support to Events and Activities during high-volume periods or staffing gaps.
Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable.
Partner cross‑functionally to support efficient work‑order communication and guest issue resolution.
Assist with reinforcing guest service training and standards across the lodge.
Bring a fun, positive, and approachable attitude to every shift.
Maintain a visible, professional, and guest‑ready presence in public areas.
Treat all guests, teammates, vendors, and partners with respect and warmth.
Maintain a safety‑first mindset for guests, coworkers, and self.
Follow established procedures, service standards, and documentation guidelines.
Take pride in representing Trailhead Lodge and the local community.
Adapt to changing needs and willingly support other departments during peak periods or weather events.

Benefits

Free employee season pass
Free or discounted dependent(s) season pass
Free and discounted friends & family day passes
Free transportation to & from Bend, Sunriver, and La Pine
Discounts across the resort (food & beverage, retail, rentals, lessons & more)
Employee housing program
401k with up to 5% company match & immediate vesting
Discounter daycare onsite at Mt. Bachelor
Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts