F&B Assistant Manager

Pyramid Global Hospitality • Puerto Rico, TX

9d • Onsite

About The Position

The Food & Beverage Assistant Manager plays a key leadership role in creating exceptional dining experiences by overseeing the daily operations of the Food & Beverage department. This position is responsible for driving service excellence, developing high-performing teams, and ensuring compliance with company, brand, and safety standards. The ideal candidate is a passionate hospitality professional who leads by example, inspires associates, and is committed to delivering outstanding guest satisfaction while supporting the overall success of the hotel.

Requirements

• Degree in Business Administration and/or qualification in Hotel Management.
• Bilingual.
• Passion for hospitality and delivering exceptional guest experience.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Flexible schedule, including evenings, weekends, and holidays

Responsibilities

• Achieve established goals for total customer satisfaction in Food & Beverage, adhering to hotel standards.
• Respond to feedback and maintain ratings across various restaurant customer satisfaction survey platforms.
• Establish and maintain recruitment and retraining programs.
• Understand and supervise the responsibilities and duties of service staff.
• Promptly address and resolve any requests from guests and diners.
• Be thoroughly familiar with the outlet's menus—including translations and dish preparation times.
• Supervise the work of assigned staff to ensure service is prompt, courteous, high-quality, and meets hotel standards.
• Participate in meetings relevant to the position.
• Punctuality regarding reports and meetings related to the role is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree