EyeCare Advisor

EssilorLuxottica Group • Mobile, AL

2d

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and helping ensure patients receive high-quality optometric care. The role supports store performance by communicating the brand story, executing a seamless patient experience, and connecting the doctor’s office with retail operations.

The advisor greets and assists customers, explains paperwork, tests, products, and services, reviews patient information, handles records in accordance with HIPAA, manages contact lens orders and shipments, and processes transactions accurately. The role also supports scheduling, explains delivery expectations, maintains store presentation and safety, and communicates changes to promotions.

In retail, the advisor helps customers select frames and lenses suited to their vision, lifestyle, and budget, using product knowledge to explain features and benefits. In the doctor’s office, the advisor performs pre-examination testing, explains measurements, guides patients on contact lens care and handling, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers promptly, within 30 seconds, and answer telephone calls within three rings in a friendly and courteous manner.
• Explain required paperwork, tests, products, and services.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Respond patiently and courteously to indecisive or difficult customers and patients.
• Complete work accurately and thoroughly despite time pressure and customer volume.
• Identify dissatisfied customers and act quickly to resolve their concerns.
• Use appointment-book and scheduling procedures and operate computers.
• Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS terminal accurately, entering customer, patient, and prescription information.
• Collect payments when required, follow company security procedures, and retain proper change for transactions involving credit cards, layaways, discounts, insurance, and coupons.
• Explain one-hour processing and expected delivery times to customers.
• Maintain the store’s appearance and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Communicate store-promotion changes to staff and update graphics and point-of-purchase materials.
• Use product knowledge to describe lens and frame features and benefits and help customers select products suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately and explain measurements while answering patients’ questions.
• Coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED