EyeCare Advisor

EssilorLuxottica Group • Little Rock, AR

1d

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and ensuring patients receive high-quality optometric care. The role supports store performance by integrating the brand story, executing a seamless patient experience, and connecting the doctor’s office with retail functions.

The EyeCare Advisor provides customer and patient service throughout the visit, explains paperwork, tests, products, and services, reviews patient information and prescriptions, and helps resolve concerns. The position also supports scheduling, patient records, contact lens orders, shipments, invoices, point-of-sale transactions, store presentation, promotions, and a safe working environment.

In the retail setting, the Advisor describes lens and frame features and helps customers choose products suited to their vision, lifestyle, and budget. In the doctor’s office, the Advisor performs pre-examination testing, explains measurements, guides patients on contact lens care and handling, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers promptly, within 30 seconds, and answer telephone calls promptly, within three rings, in a friendly and courteous manner.
• Explain required paperwork, tests, products, and services.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Treat indecisive or difficult customers and patients with patience and courtesy, and promptly address situations involving unsatisfied customers.
• Perform accurately and thoroughly despite time pressure and customer volume.
• Demonstrate knowledge of appointment book and scheduling procedures and computer operations.
• Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system accurately to enter customer, patient, and prescription information and, when required, collect payments according to company security procedures and handle transactions such as credit cards, layaways, discounts, insurance, and coupons.
• Explain one-hour processing and expected delivery times to customers.
• Maintain the appearance of the store and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Respond to changes in store promotions with appropriate staff communications, graphics, and point-of-purchase materials.
• Demonstrate product knowledge and describe the features and benefits of lenses and frames.
• Assist customers in selecting frames and lenses suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately and explain measurements, answering patient questions.
• Coach and guide patients on contact lens care and handling using clinical and product knowledge.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED