EyeCare Advisor

EssilorLuxottica Group • McAllen, TX

5d

About The Position

The EyeCare Advisor delivers the LensCrafters Experience and helps create exceptional value for customers by supporting high-quality optometric care. The role contributes to store performance by integrating the brand story, executing a strong patient experience, and connecting the doctor’s office and retail functions.

The advisor supports customers and patients throughout their visit, explains paperwork, tests, products, and services, and helps resolve customer concerns. The role includes administrative and retail tasks such as scheduling, maintaining patient records in accordance with HIPAA, ordering contact lenses, processing shipments and invoices, operating the point-of-sale system, and explaining processing and delivery times. The advisor also helps maintain store appearance, displays, and a safe working environment.

In retail, the advisor explains lens and frame features and helps customers choose products suited to their vision, lifestyle, and budget. In the doctor’s office, the advisor performs pre-examination testing, explains measurements, guides patients in contact lens care and handling, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers promptly and answer telephone calls in a friendly, courteous manner.
• Explain required paperwork, tests, products, and services.
• Review prescriptions and patient information carefully, identify special needs, and consult the Optician, Managing Doctor, or Retail Management when necessary.
• Treat indecisive or difficult customers and patients with patience and courtesy.
• Perform work accurately and thoroughly, including under time pressure and during high customer volume.
• Identify dissatisfied customers and act quickly to resolve their concerns.
• Use appointment scheduling procedures and computer systems.
• Handle and file patient records in an organized, efficient manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system accurately to enter customer, patient, and prescription information and, when required, process payments according to company security procedures.
• Explain one-hour processing and expected delivery times to customers.
• Maintain store appearance and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Communicate changes in store promotions to staff and update graphics and point-of-purchase materials.
• Describe the features and benefits of lenses and frames and assist customers in selecting products suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Health care may be included in the benefits package.
• Retirement savings may be included in the benefits package.
• Paid time off/vacation may be included in the benefits package.
• Employee discounts may be included in the benefits package.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED