Eye Care Professional

CLEAR SIGHT PARTNERS, LLC•Crystal River, FL

About The Position

The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient’s lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient’s vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses. Travel between clinic locations and/or overtime may be required based on operational needs.

Requirements

Customer service oriented
Excellent interpersonal and communication skills
Problem solving skills required
Managing multiple patients
Assisting patient in selections of proper eyewear
Teaching patients
Computer proficient
Able to perform necessary math skills

Nice To Haves

Customer service experience preferred
Optical experience not required but helpful

Responsibilities

Obtain patient’s prescription from ophthalmologist or optometrist
Gather patient’s information including vision and medical insurance information
Schedule, confirm and maintain appointments
Recommend frames, lenses and products that are suitable for the patient’s style, face and specifications
Adjust and fit frames according to the prescription and patient’s specifications, as well as to the patient’s face.
Prepare and submit the order to the proper lab for manufacturing
Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
Assist with frame inventory, contact lens inventory, marketing materials and office supplies
Teaching patients how to wear and care for both contact lenses and eyeglasses
Repairing or replacing broken frames
Administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals