Eye Care Professional
About The Position
At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day. The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient’s lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient’s vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses. Travel between clinic locations and/or overtime may be required based on operational needs.
Requirements
- Customer service experience preferred
- Optical experience not required but helpful
- Customer service oriented
- Excellent interpersonal and communication skills
- Problem solving skills required
- Managing multiple patients
- Assisting patient in selections of proper eyewear
- Teaching patients
- Computer proficient
- Able to perform necessary math skills
Responsibilities
- Obtain patient’s prescription from ophthalmologist or optometrist
- Gather patient’s information including vision and medical insurance information
- Schedule, confirm and maintain appointments
- Recommend frames, lenses and products that are suitable for the patient’s style, face and specifications
- Adjust and fit frames according to the prescription and patient’s specifications, as well as to the patient’s face.
- Prepare and submit the order to the proper lab for manufacturing
- Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
- Assist with frame inventory, contact lens inventory, marketing materials and office supplies
- Teaching patients how to wear and care for both contact lenses and eyeglasses
- Repairing or replacing broken frames
- Administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals
Benefits
- Medical, dental, and vision insurance
- Matching 401(k) plan
- Paid Time Off
- Paid holidays
- Employee discount
- Certification reimbursement
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
