Eye Care Director

EssilorLuxottica Group•New York, NY

1d•$176,202 - $231,882•Onsite

About The Position

The Brand Eye Care Director provides support to sublease OD to grow practice through increase of eye exams. The ECD leads the delivery of a great eye care experience and continual exam growth through consistent and effective communication of the Brand Value Proposition and by supporting the implementation and execution of the Pearle Vision Patient Journey. Works with OD Recruiters and field team to source, attract and retain high performing doctors, ultimately responsible for ensuring adequate eye care availability to meet patient demand.

Requirements

BA/BS in business, health care or related field
10+ years of multi-unit responsibility for physician or optometric practice management, Franchising, subleasing/contracting responsibility for optical company, ophthalmology group, practice-management company or similar experience
Key competencies: Business Acumen, Networking & Attracting Top Talent, Strategic Thinking, Critical Thinking and Engagement
75% travel

Nice To Haves

OD degree; licensed to practice optometry in a state where brand does business

Responsibilities

Increase exam count, patient retention and OD NPS; accomplished by coaching and influencing OD’s and their teams to deliver the patient journey and coaching and developing Regional Managers to do the same
Partner with Zone/Territory Leader to ensure all Regional and Store Managers are engaged in collaborating and building relationships with their OD’s to impact the overall business results of increased exams, retention and OD NPS
Partner with EC Recruiting, to ensure appropriate focus given so there are no stores without a sublease doctor covering the location, and no dark days that require coverage to serve needs of the patients
Ensure the correct levels of day to day utilization to ensure the patients are able to be seen when convenient to them
Ensure that all on-boarding activities have been completed by respective teams accountable
Ensure alignment with ZVPs/TVPs, measuring and developing Regional Managers on result gaps within the OD business KPI’s and collaborate to build action plans to increase performance of the location
Support, deploy & execute brand and eye care initiatives, ensuring there is zero variance in execution and experience by the patient
Establish effective relationships & collaborations with other departments (Eye Care COE, Marketing, Fleet, Legal, Finance, etc.) to address key business issues & opportunities
Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail’s legal and regulatory services department accordingly
Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies
Keep track of upcoming lease renewals and ensure the timely completion and submission of all necessary forms/documents related to changes in lease terms
Ensure timely completion and submission of all EyeMed, Medicare, and managed care credentialing materials.
Ensure sublease doctors are aware of MVC plans in their area and encourage participation