Associate Director, Field Reimbursement, Eye Care

AbbVie • Phoenix, AZ

2d • Remote

About The Position

This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. The Eyecare Field Reimbursement Associate Director leads a regional team of FRMs responsible for delivering compliant, field-based access and reimbursement support to eye care providers and their office staff. This role ensures the team effectively educates customers on coverage, coding, billing, payment, product acquisition, and affordability topics for the Eyecare buy-and-bill brands to help facilitate appropriate patient access to AbbVie therapies. The Associate Director partners cross-functionally with Sales, Patient Services, Market Access, and other internal stakeholders to align field execution, identify access barriers, and support the development and deployment of reimbursement resources and strategies. This leader is accountable for leading, coaching, developing, and managing the regional FRM team to achieve business objectives while maintaining the highest standards of compliance and customer support.

Requirements

• Bachelor's degree required; Master's degree preferred.
• Minimum 5 years of experience in coverage, coding, managed healthcare, and/or market access in neuroscience in Managed Health Care, Payer Account Management, Field Reimbursement Manager or equivalent role.
• Minimum 3 years of experience leading field teams, successful team coaching, management and personnel development experience.
• Demonstrated knowledge of reimbursement processes, payer policy, and access dynamics.
• Proven ability to manage complex customer situations with sound judgment and strong compliance awareness.
• Strong leadership, coaching, and team development skills.
• Deep understanding of coverage, coding, billing, and reimbursement support processes.
• Strong communication, presentation, and relationship-building skills.
• Ability to collaborate effectively across multiple internal functions.
• Analytical thinking and problem-solving skills.
• High level of integrity, emotional intelligence, and professionalism.
• Ability to travel extensively within the assigned geography.
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment
• Valid driver’s license
• Ability to pass a pre-employment drug screening test and meet safe driving requirements.
• An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory.
• You must also be in good standing and/or eligible to obtain these credentials.
• These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities.
• Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so.

Nice To Haves

• Experience in eye care, specialty products, physician-administered therapies, buy-and-bill, or specialty pharmacy preferred.

Responsibilities

• Lead, coach, and develop a regional team of Field Reimbursement Managers to ensure effective field execution and consistent delivery of buy-and-bill product reimbursement and access support.
• Provide regular field coaching and performance feedback to strengthen team capability and execution.
• Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability.
• Partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives.
• Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews.
• Identify skill gaps and implement development plans, training support, and coaching interventions as needed.
• Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues.
• Communicate field insights, trends, and barriers to internal partners to support broader strategy and continuous improvement.
• Support hiring, onboarding, coaching, and ongoing talent development for direct reports.
• Ensure all field activities align with AbbVie policies, approved ways of working, and applicable compliance requirements.

Benefits

• paid time off (vacation, holidays, sick)
• medical/dental/vision insurance
• 401(k)
• long-term incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager