External Communications Vice President
About The Position
The External Communications Vice President supports communications strategy for the Product & Experience and Technology (PXT) group within Consumer and Community Banking. The role shapes and leads earned media strategy for significant product and technology stories, translating complex innovation into narratives for consumers, the press, and the broader public. It calls for fluency in technology, financial services, and modern media, and involves direct exposure to senior leadership and enterprise-wide strategic priorities. The PXT Communications team is part of Chase’s broader PXT and Marketing Communications organization. It works with product, engineering, design, data, and marketing leaders to advance Chase’s reputation as a technology-forward, customer-focused company and to communicate its innovation accurately and effectively. The position also advises PXT leaders on issues and reputation management, partners across functions to integrate communications into product development and launches, and helps develop team capabilities and talent. Chase describes its compensation as a competitive total rewards package, with base pay determined by role, experience, skill set, and location. Eligible roles may also receive commission-based pay or discretionary incentives in cash and/or forfeitable equity. Benefits and programs are eligibility-based.
Requirements
- 10+ years of progressive experience in communications, public relations, or journalism, including a meaningful portion in a leadership capacity.
- Demonstrated track record developing and executing earned media strategies for complex organizations, such as technology companies, financial institutions, or large consumer brands.
- Exceptional written and verbal communication skills.
- Ability to manage competing priorities in a fast-paced environment.
- Executive presence and ability to counsel and influence senior leadership.
- Experience navigating regulated industries and working with legal and compliance stakeholders.
Nice To Haves
- Experience in financial services, fintech, or enterprise technology.
- Background that includes both in-house communications leadership and agency or media experience.
- Familiarity with the consumer product development lifecycle and ability to identify earned media opportunities within it.
- Established relationships with top-tier business and technology press.
- Experience leading communications through high-profile product launches or corporate reputation moments.
- Bachelor’s degree in communications, journalism, public relations, or a related discipline.
Responsibilities
- Develop and execute a proactive, integrated earned media strategy for Chase’s product and technology portfolio.
- Identify and pursue high-impact media opportunities, build a pipeline of story angles, and ensure strategic, consistent messaging across national, trade, and emerging media.
- Anticipate the news cycle, identify whitespace in the competitive narrative, and position Chase as a voice on the future of consumer finance and technology.
- Support senior product and technology executives by developing thought leadership platforms, preparing them for media engagements and events, and crafting briefing documents, talking points, op-eds, and press statements.
- Build and steward relationships with technology, business, and consumer finance journalists, editors, and influencers.
- Manage issues and reputation within the PXT scope, advise leadership, and coordinate rapid responses when narratives require active management.
- Collaborate with product, engineering, design, legal, compliance, and marketing partners, integrating communications strategy early in product development and launch planning.
- Set a high bar for communications craft and strategic thinking, foster an inclusive, high-performance culture, mentor emerging talent, and build team capabilities across digital, social, and creator-driven earned channels.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
