Extended Hours Coordinator - Weekend - Intake

RVNAhealth • Ridgefield, CT

12h • Hybrid

About The Position

RVNA Health is seeking an Extended Hours Coordinator to join our Intake Coordination team on a part-time basis. This role is vital in supporting our Home Health and Hospice services during weekend and holiday hours. The schedule needed is Saturday & Sunday, 8:30 AM - 4:30 PM, with an additional requirement of working 4 holidays per year. This position is remote from home during scheduled weekend and holiday hours, but the incumbent must reside within a reasonable commuting distance of RVNAhealth's Ridgefield, CT 06877 office and be able to report onsite for required training, meetings, or other business needs as requested.

Requirements

• Minimum of 2 years' experience in healthcare (familiarity with medical terminology).
• Must be available to work all weekends and four holidays per year.
• Must reside within a reasonable commuting distance of RVNAhealth's Ridgefield, CT 06877 office and be able to report onsite for required training, meetings, or other business needs as requested.
• Computer literate with the ability to navigate electronic systems and enter data accurately and timely.

Nice To Haves

• Background in community health, home health, or hospice with regulatory knowledge.
• Exceptional organizational skills and the ability to handle multiple priorities with calm and efficiency.
• Excellent customer service skills with strong phone communication and interpersonal abilities.

Responsibilities

• Coordinate all after-hour and weekend home health and hospice referrals.
• Schedule patient visits based on physician orders and update schedules accordingly.
• Answer incoming calls from patients, families, and referral sources, providing timely support and information.
• Communicate and collaborate with the Extended Hours Triage RN, field clinicians, and referral sources.
• Enter and manage patient intake information, insurance verification, and initial authorizations.
• Ensure compliance with all regulatory guidelines, including visit reconciliations and proper documentation.
• Support weekend office functions including intake processing and communication with clinical teams.
• Escalate potential issues to appropriate clinical and administrative leaders as needed.
• Maintain a strong understanding of payer requirements (Medicare, Insurance, Title 19).
• Uphold agency policies and actively contribute to ongoing quality improvement initiatives.

Benefits

• This position is not eligible for RVNAhealth's full employee benefits package.
• Part time employees may be eligible for benefits required by applicable law and certain organization-sponsored programs, discounts, and professional development opportunities, where applicable.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed