Express Technician

Penske Automotive Group•Leander, TX

2d•Onsite

About The Position

Honda of Leander, a Penske Automotive Group dealership, is seeking an Express Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role supports an excellent customer experience by helping repair and maintain vehicles to high standards, communicating technical information to Service Advisors, and complying with quality, timeliness, and safety requirements. The position is primarily based in an automotive shop. The covered workspace may involve heat, cold, safety hazards, and regular loud noise. The role requires prolonged standing and regular physical activity, including pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion. Employees may lift over 50 pounds with an assistance device and may frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed. The role may require evening, weekend, and holiday hours as needed.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Safe working knowledge of shop tools and equipment.
High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes for light mechanical services.
Attention to detail and commitment to quality.
Ability to use technical reference materials and technical manuals in written and online formats.
Ability to explain technical terms to a non-technical audience.
Ability to follow processes that ensure quality and safety.
Effective time-management and prioritization skills.
Ability to meet the described physical demands of the position.

Nice To Haves

Dealership experience.
Brand knowledge.
Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
ASE Certification.

Responsibilities

Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
Help ensure customers receive a world-class service experience throughout the vehicle repair process.
Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
Clearly communicate technical information about customer vehicles to Service Advisors.
Meet manufacturer quality and timeliness standards for repairs and maintenance.
Ensure estimates and work orders are accurate.
Follow federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.