Express Service Writer

Chevrolet of Naperville • Naperville, IL

30d • $45,000 - $55,000 • Onsite

About The Position

Chevrolet of Naperville is looking for an Express Service Writer to join their team. This role operates in a fast-paced, highly organized environment, focused on delivering exceptional results. The ideal candidate can think quickly, make sound decisions under pressure, stay in constant motion, and communicate professionally with guests, leaving a lasting impression through outstanding customer service. This is a full-time role requiring four weekdays and Saturdays from 7:45 AM to 5:15 PM, with one weekday off (Tuesday's/Flexible) and Sundays off.

Requirements

• Previous automotive service advisor or customer service experience preferred
• Strong communication and organizational skills
• Ability to work in a fast-paced, high-volume environment
• Basic automotive maintenance knowledge recommended (training available)
• Reynolds & Reynolds software experience preferred
• Positive attitude, team-oriented mindset, and professional appearance

Responsibilities

• Greet customers promptly and professionally in the express service lane
• Write and manage repair orders for routine maintenance services
• Communicate recommended maintenance and vehicle needs clearly to customers
• Maintain strong service lane flow and minimize customer wait times
• Coordinate with technicians and parts department to ensure efficient repairs
• Provide accurate estimates and explain maintenance recommendations
• Monitor vehicle status updates and proactively communicate with customers
• Promote dealership maintenance programs, tire promotions, and specials
• Assist with appointment scheduling and follow-up communication when needed
• Maintain high CSI (Customer Satisfaction Index) performance standards

Benefits

• $45,000.00-55,000.00 Annually
• Paid Vacation after 90 days
• Eligible for up to 5 weeks of Paid Vacation
• Paid Holidays
• 5-day work week
• Paid Training
• Uncapped earning potential
• Growth opportunities
• Excellent Health, Dental, & Vision Insurance
• 401K
• Positive & motivating work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed