Express Service Technician
About The Position
The Express Service Technician works in Woody Anderson Ford’s Ford Pro Service department, performing routine maintenance efficiently while supporting a transparent, customer-first service experience. The role includes completing a factory-recommended multi-point inspection on every vehicle and recording a professional inspection video to explain the vehicle’s condition and recommended services to customers. The technician performs express maintenance, follows manufacturer and dealership procedures, accurately documents services and inspection results, and submits inspection results and videos promptly to service advisors. The position also involves collaborating with service advisors, maintaining dealership standards for professional conduct, and contributing to customer satisfaction through quality work and clear communication. Technicians must keep the work area safe and organized, use dealership tools and inspection technology properly, and comply with dealership, OEM, safety, and environmental policies. The job is full-time and pays $20 per hour.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and an acceptable driving record.
- Automotive repair and maintenance experience in a professional setting.
- Ability and willingness to appear on video and communicate clearly with customers.
- Comfort using tablets, mobile devices, and dealership software systems.
- Willingness to complete online and in-person training to obtain Ford Certifications.
- Strong attention to detail and quality control.
- Ability to work efficiently in a fast-paced dealership environment.
- Professional, customer-focused mindset.
- Strong communication skills, including on-camera explanations.
- Ability to stand for extended periods and lift up to 50 pounds.
- Ability to work in an automotive shop environment.
Responsibilities
- Perform oil and filter changes, tire rotations, battery replacements, fluid services, and basic inspections.
- Follow manufacturer guidelines and dealership repair procedures.
- Document services and inspection results accurately in the dealership management system (DMS).
- Complete a manufacturer-approved multi-point inspection on every vehicle serviced.
- Record a clear, professional video inspection highlighting vehicle condition, safety concerns, and maintenance recommendations.
- Explain findings to customers in a clear, customer-friendly manner.
- Submit inspection results and videos promptly to service advisors for customer review.
- Work with service advisors to support accurate recommendations and efficient service flow.
- Maintain a professional appearance and communication style consistent with dealership brand standards.
- Contribute to high Customer Satisfaction Index (CSI) scores through quality work and transparent communication.
- Maintain a clean, organized, and safe work environment.
- Use dealership tools, equipment, and inspection technology properly.
- Follow dealership, OEM, safety, and environmental policies.
Benefits
- Health insurance, with optional vision and dental insurance.
- Employer-provided life insurance.
- 401(k) savings plan with employer match.
- Closed Sundays and paid company holidays.
- Paid vacation and paid sick leave.
- Paid training and ongoing professional development.
- Employee discounts.
- Work-life balance and a family-friendly, inclusive team culture.
- Career growth and internal promotions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
