Express Service Coach

MSX International•Kansas City, MO

21h•Remote

About The Position

The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Requirements

At least 7 - 10 years of Dealership or Aftermarket management experience.
Proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web based applications.
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment
Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.

Nice To Haves

OEM dealer contact experience is a plus
Excellent verbal and written communication skills

Responsibilities

Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
Dealership phone follow-up support
Timely and comprehensive completion of dealer action plans
Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
Adequate OEM National and Regional personnel contact
Monthly field detail reports submission
Weekly time cards and expense reports submission