Express Service Advisor

Orland Toyota•Tinley Park, IL

15h•Onsite

About The Position

The Express Service Advisor is responsible for providing excellent customer service. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Requirements

Personal and professional integrity
Some (6 months - 1 year) experience selling automotive service work in either a dealership, customer service, or high volume service center
Possess high-energy with positive attitude
Willing to work Saturdays
Must have a valid Driver’s License

Responsibilities

Providing excellent customer service
Presenting a friendly, professional greeting to customers
Helping identify, confirm and offer resolution to customer concerns
Serving as the communicator between customer and technician
Ensuring the customer’s needs are understood by the technician
Ensuring the needed and recommended service/repairs are understood by the customer
Greeting customers in a timely and friendly manner
Determining vehicle needs based on customer information, vehicle walk-around and multi-point inspection results
Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
Communicating with Technicians and Parts Associates to ensure timely completion of work
Following-up with customers and confirming completion time
Producing repair orders for customers with full transparency including cost and time estimates
Setting and achieving targeted sales goals
Providing an exceptional customer experience to drive loyalty and encourage repeat and referral business
Accurately documenting repair, maintenance and warranty charges on repair orders per dealer specifications