Express Service Advisor

I-5 Cars • Olympia, WA

1d • Onsite

About The Position

I-5 Cars is seeking a highly motivated Express Service Advisor with a strong focus on customer satisfaction. This role involves delivering exceptional customer service, accurately identifying vehicle service needs, and ethically recommending maintenance and repair services. The Advisor is responsible for ensuring an efficient workflow between customers and technicians, thereby supporting the dealership's sales and customer retention goals. I-5 Auto Group emphasizes a family-like culture, aiming to match employees with positions that align with their strengths to foster career fulfillment and success. The company prioritizes customer satisfaction and strives to provide an unparalleled dealership experience through continuous evolution and a commitment to excellence. With over two decades of operation, I-5 Auto Group has expanded to multiple locations in southwest Washington, selling and servicing hundreds of cars monthly, a growth attributed to its team's hard work and adaptability within the evolving automotive industry.

Responsibilities

• Oversee service orders and flow of Drive Lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Determine and recommend required maintenance based on vehicle age, mileage, and history
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Continue to maintain our company value, quality, and integrity
• Maintain Customer Success Index at or above company standards

Benefits

• Healthcare- medical, dental, vision, HSA
• 401K with employer match
• Employee Discounts on sales, parts, and service
• 100% employer paid college tuition and books through Strayer University for employees and their families!
• 80 hours paid vacation after 1 year, paid sick time, and 7 paid holidays
• Full-Time position that may include weekends
• Base salary + commission pay structure $3,000.-$5,000/ month

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees