Express Service Advisor

MCCURLEY INTEGRITY DEALERSHIPS LLC • Pasco, WA

16h • Onsite

About The Position

McCurley Dealerships foster a high-trust culture that attracts, retains, engages, and inspires people, consistently exceeding customer expectations by providing world-class service. They partner with their community through leadership, volunteering, giving, and empowering employees to do the same. The Express Service Representative's primary responsibility is to determine the need for repairs by questioning customers about vehicle performance or by visual inspections of the vehicle in accordance with dealership policies, state, and federal law.

Requirements

• Accuracy – Ability to perform work accurately and thoroughly.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Honest/Integrity – Ability to be truthful and be seen as credible in the workplace.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Responsibilities

• Perform walk around with customer, check history and educate customers on recommended maintenance service interval items needed for their vehicle.
• Estimates cost of maintenance and prepare itemized work order, listing costs of parts and labor.
• Work in a cooperative and positive manner with all personnel.
• Conform to the company’s policies on non-discrimination and harassment.
• Treat members of the public in a courteous and non-discriminatory manner, and maintains a professional demeanor while on the job.
• Vehicles driven or moved as part of the job.
• Possible chemical exposure as regular part of the job. (a) A limited number of chemicals are used on occasion as a normal part of the job. (b) In order to recognize and protect him/herself from chemicals in the workplace the employee will attend training in company’s hazard communication program (worker’s right to know), utilize chemical inventory list, utilize material safety data sheet (MSDS), and utilize required personal protective equipment at all times.
• Properly use all personal protective equipment – leather topped, rubber soled shoes.

Benefits

• Medical, Dental, Vision
• Long Term Disability
• Voluntary Life
• Illness, Cancer and Accident Insurance
• 401k with company contribution
• Discounts on McCurley wear, auto purchases, auto parts and auto services at all McCurley locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed