Express Service Advisor

I-5 Cars • Olympia, WA

10h • Onsite

About The Position

I-5 Cars is seeking a highly motivated Express Service Advisor focused on customer satisfaction. This role involves delivering exceptional customer service, accurately identifying vehicle service needs, and ethically recommending maintenance and repair services. The Advisor is responsible for ensuring efficient workflow between customers and technicians, supporting dealership sales, and achieving customer retention goals. I-5 Auto Group emphasizes a family-like work environment, matching employees with positions that leverage their strengths, and prioritizing customer happiness. The company is committed to employee growth and continuous evolution within the automotive industry, which has enabled significant expansion over two decades.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Determine and recommend required maintenance based on vehicle age, mileage, and history
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Continue to maintain our company value, quality, and integrity
• Maintain Customer Success Index at or above company standards

Benefits

• Healthcare- medical, dental, vision, HSA
• 401K with employer match
• Employee Discounts on sales, parts, and service
• 100% employer paid college tuition and books through Strayer University for employees and their families!
• 80 hours paid vacation after 1 year, paid sick time, and 7 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed