Automotive Service Advisor - Express
About The Position
At Genesis Santa Monica, we’re seeking a motivated Express Service Advisor with approximately 2 years of experience to join our fast-paced service team. This is a great opportunity for someone who enjoys working with customers, thrives in a high-volume environment, and is looking to grow within the automotive industry. We are proud to be a Top 10 Genesis dealership in the nation and the first standalone Genesis dealership in Los Angeles. The Express Service Advisor is responsible for ensuring an exemplary experience for express service customers by providing a prompt and friendly greeting, listening to customer needs, preparing accurate repair orders, and communicating clearly in a fast-paced environment. The Express Service Advisor serves as a liaison between the customer and technician, ensuring service needs are understood by the technician and recommended maintenance and services are clearly explained to the customer.
Requirements
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently in a high-volume environment
- Strong attention to detail and organizational skills
- Positive attitude and team-oriented mindset
- Dedication to delivering exceptional customer service
- Valid driver’s license and acceptable driving record
- 18 years or older required
- All potential employees must pass pre-employment testing including a background check and drug screen
Nice To Haves
- At least 2 years of prior Automotive Service Advisor experience
- Basic knowledge of vehicle maintenance services (oil changes, tire rotations, etc.) preferred
Responsibilities
- Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
- Help to identify mechanical problems with fact-finding questions and performing and interactive visual inspection arranging road test if necessary
- Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold
- Follow the progress of service repairs and provide customers with timely updates
Benefits
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
