Express Maintenance Coach
About The Position
The Express Maintenance Coach ("Coach") will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will develop and maintain direct relationships with specifically assigned dealers and OEM field organizations, and assist with Dealer Launch Meetings and Dealer Workshop Meetings. Key responsibilities include the installation and sustainment of the Basic and/or Advanced Express Maintenance program, conducting dealership express consultations, providing remote and in-dealer classroom training, and offering on-the-job training for dealership staff. The Coach will also provide dealership phone follow-up support, ensure timely and comprehensive completion of dealer action plans, and implement best practice processes within the Express Maintenance operation, covering aspects like customer appointments, workshop scheduling, repair processes, quality control, and customer vehicle delivery. Additionally, the role requires adequate OEM National and Regional personnel contact, and the submission of monthly field detail reports, weekly timecards, and expense reports.
Requirements
- At least 7 - 10 years of Dealership or Aftermarket management experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Word, PowerPoint, Excel
- Ability to navigate internet web-based applications
- Exceptional track record and attributes
- Ability to leverage relationships to identify and sell the business case for change
- Analyzing data from dealer financials and operational assessments to establish improvement action plans
- Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
- Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
- Demonstrated proficiency with PC applications in a Windows environment
- Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
- Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Nice To Haves
- OEM dealers contact experience
Responsibilities
- Professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX
- Developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable
- Assisting with Dealer Launch Meetings and Dealer Workshop Meetings
- Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
- Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
- Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
- Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
- Dealership phone follow-up support
- Timely and comprehensive completion of dealer action plans
- Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
- Adequate OEM National and Regional personnel contact
- Monthly field detail reports submission
- Weekly timecards and expense reports submission
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
