Express Service Coach
About The Position
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Program Overview The Express Service Coach is responsible for the professional delivery and installation of MSX Express Maintenance solutions. The Coach will also develop and maintain direct relationships with assigned dealers and, where applicable, OEM field organizations. Additionally, the Coach will assist with Dealer Launch and Workshop Meetings. Position Summary Provide end-to-end support for Express Maintenance dealership operations by installing, sustaining, and consulting on Basic and Advanced Express Maintenance programs; delivering in-dealer, on-the-job training; and offering ongoing phone support. Ensure timely completion of dealer action plans, implementation of best-practice operational processes.
Requirements
- Requires a minimum of a high school diploma or equivalent
- Three or more years of experience in the automotive customer service field demonstrated core competencies including strong communication skills, self-motivation,
- Competencies (communication, leadership, problem-solving, etc.)
Nice To Haves
- Additional education or certifications
- Experience in specific industries, tools, or environments
- Competencies that enhance success but are not mandatory
Responsibilities
- Support the implementation and ongoing updates of the Action Plan.
- Achieve assigned KPIs in alignment with client requirements.
- Participate in Dealer Inspection Process training.
- Analyze data and prepare reports.
- Maintain accurate documentation and ensure compliance with relevant standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
