Express Service Advisor

Chapman Chevrolet•Tempe, AZ

5d•Onsite

About The Position

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Our Chapman Chevrolet location in Tempe is currently seeking an Express Service Advisor to join our Service Department team. In this role, you will educate customers on the importance of routine vehicle maintenance and repairs, recommend services, and provide updates throughout the service process to ensure every customer leaves satisfied.

Requirements

At least 1 year of customer service or sales experience required
Excellent interpersonal and customer service skills, both in person and over the phone
Strong organizational and time management skills
Proven ability to meet or exceed sales goals
Ability to work collaboratively in a fast-paced team environment
Valid Arizona driver’s license with a clean driving record
Must pass background check and drug screening

Nice To Haves

Previous automotive service advisor or service writer experience preferred

Responsibilities

Schedule, confirm, and prepare for customer service appointments
Determine vehicle maintenance and repair needs based on customer feedback, inspections, and mileage
Create repair orders including service recommendations, cost estimates, and timelines
Obtain customer authorization for recommended services and collect payment
Communicate regularly with technicians and parts associates to ensure timely service completion
Keep customers informed throughout the repair process and follow up regarding service satisfaction