Express Service Advisor
Lost Pines Toyota•Bastrop, TX
•Onsite
About The Position
Express Service Advisor We need a Express Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and quick lube techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Requirements
- Expert in the art and science of customer service
- Able to greet guests
- Able to schedule appointments
- Able to act as a liaison between customers and quick lube techs
- Able to make customers feel welcome and confident that their needs are being met
- People skills
Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate to techs
- Present additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure all work is complete
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index scores in accordance with dealership standards
Benefits
- Career-long personal development
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Employee discount on vehicles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
