Express Service Advisor - Smart Motors Toyota
About The Position
Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be! At Smart Motors, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Smart Motors teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Smart Motors we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT SMART MOTORS! Your Purpose as a Service Advisor: Ensure a smooth and efficient customer service write-up process Maintain constant, positive communication with customers throughout their service experience Collaborate effectively with technicians and parts teams Generate, track, review, and complete repair/work orders using multiple computer and web-based systems Assist in developing and implementing procedures to improve customer satisfaction, retention, and customer-pay labor dollars Uphold all applicable laws, rules, and regulations Your Well-Being:
Requirements
- Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
- A team-first always perspective with a desire to win together attitude.
- An innate desire to help others in all ways possible.
- Dedicated to creating meaningful outcomes in everything you do.
- Welcomes difference by seeking, listening, and learning from diverse perspectives.
- Authentically communicates with transparency, empathy, and kindness.
- Forever curious and motivated by a passion for continuous improvement.
Nice To Haves
- Bilingual applicants encouraged to apply
Responsibilities
- Ensure a smooth and efficient customer service write-up process
- Maintain constant, positive communication with customers throughout their service experience
- Collaborate effectively with technicians and parts teams
- Generate, track, review, and complete repair/work orders using multiple computer and web-based systems
- Assist in developing and implementing procedures to improve customer satisfaction, retention, and customer-pay labor dollars
- Uphold all applicable laws, rules, and regulations
Benefits
- Competitive Pay: $44,200 - $63,400 annually
- Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
- Flexible Work Schedule: Monday - Friday, rotating open and close shifts and rotating Saturdays!
- Training and Development Opportunities for All Employees
- Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
- Educational Reimbursement: General and specialized technical automotive degrees
- Employee Assistance Programs
- Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
