Business Development Center Representative - Smart Motors Toyota
About The Position
At Smart Motors Toyota, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Smart Motors Toyota teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Smart Motors Toyota we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT SMART MOTORS TOYOTA! Your Purpose as a Business Development Center Representative: Use a multi-line phone system to respond to general customer inquiries and/or direct calls to the appropriate personnel. Responsible for assisting, obtaining, and retaining guests by processing web-based inquiries and customer issues. Complete detailed and accurate call logs and reports, recognize trends in customer calls, and demonstrate a positive attitude while assisting in a team building environment. Ensure consistent and reliable follow-up with guests and the leadership team on opportunities to increase business. Maintain a professional company appearance, including but not limited to high-quality phone interactions, following dress code guidelines (which may include company branded shirts), and maintaining a presentable work area. Other duties and responsibilities as assigned by management.
Requirements
- Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
- A team-first always perspective with a desire to win together attitude.
- An innate desire to help others in all ways possible.
- Dedicated to creating meaningful outcomes in everything you do.
- Welcomes difference by seeking, listening, and learning from diverse perspectives.
- Authentically communicates with transparency, empathy, and kindness.
- Forever curious and motivated by a passion for continuous improvement.
Responsibilities
- Use a multi-line phone system to respond to general customer inquiries and/or direct calls to the appropriate personnel.
- Responsible for assisting, obtaining, and retaining guests by processing web-based inquiries and customer issues.
- Complete detailed and accurate call logs and reports, recognize trends in customer calls, and demonstrate a positive attitude while assisting in a team building environment.
- Ensure consistent and reliable follow-up with guests and the leadership team on opportunities to increase business.
- Maintain a professional company appearance, including but not limited to high-quality phone interactions, following dress code guidelines (which may include company branded shirts), and maintaining a presentable work area.
- Other duties and responsibilities as assigned by management.
Benefits
- Competitive Pay: $18/hr - $20/hr
- Flexible Work Schedule: The ideal candidate would be available 7:00am-4:00pm; Monday -Friday with some Saturday availability!
- Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
- Training and Development Opportunities for All Employees
- Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
- Educational Reimbursement: General and specialized technical automotive degrees
- Employee Assistance Programs
- Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
