Business Development Center Representative

Great Lakes Motor Corp•Williamsville, NY

2d•$17 - $17

About The Position

THE BUSINESS DEVELOPMENT CENTER REPRESENTATIVE is responsible for maintaining client relationships and identifying customer opportunities. The BDC representative is often the first point of contact for current and potential customers. Some skills that are useful for a BDC agent include: Excellent communication skills, Basic computer skills, A friendly and outgoing demeanor, Ability to work in a technology-oriented environment, and Industry-specific knowledge. ESSENTIAL DUTIES: Essential Duties include the following. Other duties may be assigned. Greet and welcome customers entering the sales or service reception area, in a genuinely friendly and courteous manner. Greet and welcome customers calling in for sales or service in a genuinely friendly and courteous manager while directing to the appropriate party or making the customer a service appointment. Direct the customer to the customer lounge or to the appropriate advisor. Provide waiting customers updates on completions. Provide waiting customers with food and/or beverage. Alert management immediately to any customers in need of assistance. Work with waiting room clients on leaving positive reviews online (Google, Yelp) during service visit. Ensure the lounge and service reception area appears pleasing and neat to clients. Assist the service sales staff in answering overflow status phone calls or simple service questions when advisors are already with clients. (Phone, email or in person) Using software tools and systems to focus on the needs of current clients including after service satisfaction, appointment rescheduling, contacting special order part clients when parts have arrived, making service appointments, contacting clients who have not utilized their pre-paid maintenance contracts, etc. Contact those clients and try to get them back into the dealership. Communication: Handle inbound and outbound calls, and respond to customer website requests Data management: Log customer comments and information, and update customer changes in the database Communicate with Sales Department when clients in service show interest in replacing their current vehicle or have questions regarding warranty, lease extension, etc. Attend training classes as directed by management. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area clean.

Requirements

Must pass pre-employment drug test.
Team oriented and works well with fellow coworkers.
Attention to detail, excellent organizational and time management skills.

Responsibilities

Greet and welcome customers entering the sales or service reception area, in a genuinely friendly and courteous manner.
Greet and welcome customers calling in for sales or service in a genuinely friendly and courteous manager while directing to the appropriate party or making the customer a service appointment.
Direct the customer to the customer lounge or to the appropriate advisor.
Provide waiting customers updates on completions.
Provide waiting customers with food and/or beverage.
Alert management immediately to any customers in need of assistance.
Work with waiting room clients on leaving positive reviews online (Google, Yelp) during service visit.
Ensure the lounge and service reception area appears pleasing and neat to clients.
Assist the service sales staff in answering overflow status phone calls or simple service questions when advisors are already with clients. (Phone, email or in person)
Using software tools and systems to focus on the needs of current clients including after service satisfaction, appointment rescheduling, contacting special order part clients when parts have arrived, making service appointments, contacting clients who have not utilized their pre-paid maintenance contracts, etc.
Contact those clients and try to get them back into the dealership.
Handle inbound and outbound calls, and respond to customer website requests
Log customer comments and information, and update customer changes in the database
Communicate with Sales Department when clients in service show interest in replacing their current vehicle or have questions regarding warranty, lease extension, etc.
Attend training classes as directed by management.
Maintains high customer satisfaction standards.
Maintains a professional appearance.
Keeps work area clean.